Legal notice
LEGAL NOTICE & COMPLIANCE
Business Information
Business Name: Espranova
Business Address: Espranova , 12 Castlehaven Road, London, NW1 8QU, United Kingdom
Email: detereban@gmail.com
Phone: +447356022690
Website: Espranova.myshopify.com
UK Legal Compliance
We comply with all UK regulations:
- • Consumer Rights Act 2015
- • UK Consumer Contracts Regulations 2013
- • Distance Selling Regulations
- • UK GDPR 2018
- • Data Protection Act 2018
- • Consumer Protection from Unfair Trading Regulations 2008
Consumer Rights Statement
You have statutory rights under the Consumer Rights Act 2015. These rights allow you to reject goods or services that are:
- • Not as described
- • Not of satisfactory quality
- • Not fit for purpose
You have 30 days from delivery to reject goods and receive a full refund. Statutory rights cannot be waived.
Payment Security
- • All payments are processed securely
- • Payment providers are PCI-DSS Level 1 certified
- • We never store full credit card details
- • SSL/TLS encryption protects all transactions
- • 3D Secure authentication is supported
Dispute Resolution
Process:
- Contact us directly at detereban@gmail.com
- We will respond within 48 hours
- We aim to resolve issues within 14 days
- If unresolved, the dispute is governed by English law
Jurisdiction:
- • All agreements are governed by English law
- • Disputes shall be resolved in English courts
- • You may pursue complaints through the UK judicial system
Accessibility
We are committed to making our website accessible to all customers. If you experience accessibility issues, please contact us and we will do our best to assist.